Great working relationships can have great conflict and still be strong. The trick is to capitalize on the collision of ideas without allowing the collision to leave lasting damage in the relationship.

Workshop Objectives

  • Learn how to identify which level of conflict a team is in

  • Understand Pinch/Crunch theory and how it relates to feedback and conflict

  • Understand the role of feedback in handling conflict

  • Know how to give feedback using SBII

  • Learn about conflict hooks and how to identify them

  • Be able to introduce your team to conflict management techniques

Target Audience

The workshop is primarily aimed at people that support or manage teams, e.g.: Scrum Masters, Team Coaches, Team Leads.

Duration

This is a full day in-person workshop.

Outline

In this workshop we explore the value of conflict, different conflict models, and practical ways to help teams manage conflict. We also practice giving and receiving feedback, because feedback is a key element in handling conflict well.
Topics include:

  • 5 levels of conflict

  • Pinch/Crunch theory

  • Giving and receiving feedback

  • The SBII feedback model

  • Identifying your core values and how they relate to conflict hooks

  • 3 conflict pivots

  • How to introduce these techniques in your team

GET IN TOUCH

If you’re interested, please contact us for more information, possible dates and pricing.